Return & Refund Policy

This Cancellation, Return, Exchange, and Refund Policy (“Policy”) applies to all customers of Magna Feast – a brand of JUST DOGS SPALONS PRIVATE LIMITED, whether purchasing products or subscribing to services via our Platform (website https://magnafeast.com/ and the mobile application ‘Magna Feast’) or at our physical retail stores. This Policy aims to inform and guide customers regarding the process of cancellation, return, exchange, and refund for products and services purchased either online or offline (in-store). By making a purchase, customers agree to abide by the terms of this Policy. For the purposes of this Policy, “you” or “customer” refers to any individual or legal entity that completes a purchase. The terms “we,” “us,” “our” and “Company” refers to Magna Feast.

1. FOR ONLINE PURCHASES:

1.1. Cancellation Of Online Orders

a. Before Shipment:

Customers may cancel their order if the product(s) have not yet been shipped. To initiate cancellation, you may:

  • Log in to your account on the Platform and navigate to Home > Orders > Cancel Order; or
  • Write to us at support@justdogsstore.com with your order details.

b. After Shipment:

If the product(s) have already been shipped, cancellation is only possible by refusing delivery at the time the product is presented for delivery. In such a case, the refund will be processed once the product has been returned to our warehouse in its original condition.

1.2. Return, Exchange, And Refund of Delivered Products

a. General Policy for Online Orders

Upon receiving your online order, you are advised to thoroughly inspect the product(s). If you receive a product that is damaged, defective, incorrect, or lost during transit, you must notify us within 7 (seven) working days from the date of delivery by contacting us via support@justdogsstore.com or calling +91-9809113111.

Please refer to the specific product’s return/exchange policy on the product description page (PDP) before placing your order.

b. Eligibility for Returns of Online Orders

To be eligible for a return, the product must:

  • Be in the same condition in which you received it;
  • Be unworn or unused, with all tags attached;
  • Be returned in the original packaging;
  • Include all in-box accessories, freebies, or combos (if any).

Open or used products (particularly pet food and treats) will not be eligible for return. Products purchased during Sales / Events (Flash Sales, Clearance Sales, DOGUST Sale etc.) are not eligible for return unless proven defective or damaged upon delivery.

1.3. Refunds of Online Orders

a. Refund Approval

Refund requests for online orders will be reviewed within 48 working hours from the time of your request. You will receive an email/SMS notification about the approval status of your refund.

b. Eligibility for Returns of Online Orders

If your refund request is approved, the refund will be processed as follows:

  • For prepaid orders, the refund will be credited to your original payment method within 7-10 working days after refund approval.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or a refund voucher within 7-10 working days after refund approval.

2. Exceptions and Special Considerations

Certain products may have unique return policies, which will supersede this Policy. Be sure to check the return/exchange policy listed on this platform for any exceptions to the general rules. Cases involving fraudulent returns, or the misuse of the return/exchange system, will result in the termination of the customer’s account and possible legal action.